Most helpful review
New Reviewer

I was on the phone for 45 minutes waiting for service to answer.

Call in, could not communicate with machine , my problem, was on hold for 45 minutes waiting to talk to a live person. This is very disruptive when I am also working.

User's recommendation: Have more staff for live conversations !!

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ID
#3653526 Review #3653526 is a subjective opinion of poster.
Location
Wichita, Kansas
Preferred solution
Better service

I heard from them and they could be of no help.

I ask them to remove a gas light that had been in my yard for over 40 years. It has not had any gas to for many many years. It is an eyesore in my yard. They told me I would have to have a plumber or appliance person remove it. That answer did not satisfy me as the gas company put it there so I felt they could remove it. .

User's recommendation: Don't ask the gas company to remove anything from yard they installed.

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ID
#3695648 Review #3695648 is a subjective opinion of poster.
Location
Parsons, Kansas

Customer service

Y?our customer service is useless. I have an issue your darn animated service does't cover. Do you think I can get a live person to talk to? Oh no! I even tried on line chat and you wanted me to may a dollar just to be connected to some one. What a BIG JOKE!!
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ID
#3602466 Review #3602466 is a subjective opinion of poster.
Location
Dallas, Texas
My gas meter has been wrong since Feb. 2021 to where it was reading the incorrect gas gauge for each month of which I was paying in trust that my bill was correct. Come March 2022, my bill was $500! After speaking with their customer service, they informed me of the...
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ID
#3469459 Review #3469459 is a subjective opinion of poster.
Location
Blue Springs, Missouri
New Reviewer
Update by user Feb 09, 2022

I don't know why my phone insists it's in Chicago. It's not.. it's in Topeka Kansas

Original review updated by user Feb 09, 2022
Our family has been with Kansas gas service for 15 years.. only because we had no other choice. Can you say monopoly? Anyway, we have always had our bill auto drafted from our checking...
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1 comment
#2131123

Lesson learned. Pay attention when entering banking info.

When the company attempts to collect payment and it is declined, they pay a fee to the bank. I would be hesitant to pull your “I smell gas by my meter” crap. The utility is only responsible for the meter.

If they see no leak they will make you pay an HVAC guy to inspect/troubleshoot your gas appliances. That could be several hundred dollars.

ID
#3327576 Review #3327576 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$30
Preferred solution
Full refund
New Reviewer

New customer and had a question about what temperature a heater should beefy on during the winter when a house is vacant.

The representative, was patient, kind, personable, knowledgeable, professional and provided me with the information I requested.

User's recommendation: I was happy with customer service.

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ID
#3274300 Review #3274300 is a subjective opinion of poster.
Location
Van Nuys, California
Preferred solution
I received an bswer the 1st time I called. Happy with set service.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Make payment

I tried pay my bill, but they don't take the payment, so kansas gas transfer me to another crap company, that company gave me instructions to pay to same machine, the machine asked me the debit card 16 numbers and I did correctly and then the crazy machine never get the the first number of the credit card numbers, so I repeated one more time, and happened the same, so just I wasted me time
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ID
#3213778 Review #3213778 is a subjective opinion of poster.
Location
Wichita, Kansas
Preferred solution
Just explain
New Reviewer

I need to switch addresses

I need to add an address to my account because I am moving but I'm not moved out of my old house yet
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ID
#3118427 Review #3118427 is a subjective opinion of poster.
Location
Overland Park, Kansas

Begin services

I needed to have service turned on in my name, but I owed from another place 2 years ago. They were great with working out a payment plan with me as long as I paid a minimum payment. It was a lot less hassle than I have ever had before in the same kind of situation, I was surprised by the good service. They also made it super easy for me to make a payment online and stayed on the line with me, and helped me when I got stuck. Thank you, keep up the great customer service.
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ID
#3111972 Review #3111972 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Enquire about my past due bill and my reconnection fee

The only thing that bothered me about the whole phone call and follow up email, is the email. "PISSED OFF CONSUMER" to me, is so inappropriate ,it's unreal! I honestly thought it was a prank message from who knows who! No way in *** fm did I think for a second, that the real "KANSAS GAS COMPANY" had sent an email that said " PISSED OFF CONSUMER"

User's recommendation: Change it from saying pissed off.

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ID
#3013219 Review #3013219 is a subjective opinion of poster.
Location
Houston, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Transfer account

No way obvious to be able to speak to a person who can actually help me! Not able to find a number by which a real person can be contacted. Service other than self service, is a thing of the past!

User's recommendation: Find a phone number that actually connects to a real person.

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ID
#3012852 Review #3012852 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Need gas turned back on after repairs

Need gas turned back on after leak was found inside house. Repairs are made and I need someone to come and turn my gas back on
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ID
#3000274 Review #3000274 is a subjective opinion of poster.
Location
Baldwin City, Kansas
Preferred solution
Gas turned on
New Reviewer

Automated System

I can never contact a person for my needs. I get the whole automated run around. I run a mobile home park and can Never get through to a person for the specific needs I represent. Like, I need a gas riser replaced after they removed it. If only they'd update their system so we could speak to a Human Being! If it's after noon you won't be able to schedule a call, most likely. So you'll have to wait until the next day. If you use their email form, hopefully, it'll be answered in the next 48 hours!

User's recommendation: Good Luck. Schedule a call but better make it at 7:00 or 8:00 in the morning.

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ID
#2943969 Review #2943969 is a subjective opinion of poster.
Preferred solution
Fix your systems so individuals that are not paying a bill, starting service, stopping service or whatever your other option is, can Speak to a Person.
New Reviewer

Complaint about bad customer service.

Customer service keeps you on hold for 15 minutes or more and cuts you off twice before finally getting a person to talk. Finally, got "Dorothy", very nice lady, who said change of mailing address could be done on computer and a third person representative could be added there, also. My grandma tried to help me do this, but there was no way to change anything, and after reading everything under "Third Party Representative", you are advised to contact Customer Service. Don't have 45 minutes to blow on this crummy service.

User's recommendation: Don't try to contact Customer Service on break or lunch hour. Might want to take a day off to get through.

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ID
#2929548 Review #2929548 is a subjective opinion of poster.
Preferred solution
I would like for you to change my mailing address to PO Box 78, Madison, KS 66860 so I can receive my bill on time. Madison Post Office will not accept the street address and is not putting my bill in my Post Office box.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Online bill

Why does my bill online say -$100.55? This is the second month my bill has read negative. Can we got this fixed?
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ID
#2792835 Review #2792835 is a subjective opinion of poster.
Location
Newton, Kansas
New Reviewer

Neighborhoods gas isn't working

I would say I was pissed when I called in. Not sure this is the best response email to send back to your customers. Its like saying we know our service is *** we feel your pain lol. I thought you guys were great in responding and the response time was on point. Thanks for all you do!
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ID
#2421447 Review #2421447 is a subjective opinion of poster.
Location
Topeka, Kansas

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