Kansas Gas Service

When I moved into my new place I had services turned on in my name. Apparently, the gas company did not shut off service after the last tenant requested to shut off the service.

The representative told me they don't shut off service during the summer months. So now that I live here they are charging me $550 for 7 days of service because they added service that was used when the gas was supposed to be turned off. And because I rented this same place 7 years ago I'm "linked" to this property.

So now that I am renting this house again and they need to bill someone they add it to my bill. Makes no sense.

I had a scheduled gas service that got cancelled with no notice, I waited all day yesterday rescheduled all of my appointments for today. Ended up having to cancel AGAIN and then switch my work shift around because the tech decided not to come until 3pm.

I was told nobody would be in my house. I haven't had hot water for 2 weeks because I was given misinformation that I needed to come up with $350 to turn my service back on so my house is a complete mess and absolutely EMBARRASSING. The tech banged on my door and said he HAD to come in and if I refused he'd just turn my gas back off. I said fine, my house is a complete mess, dishes piled up and my dog who just had surgery on his stomach had an accident all through my house I hadn't gotten all the way cleaned up yet but have at it.

If I would've known a complete stranger would be in my house I would've made it a little more presentable and moved my dogs kennel into a closed bedroom so he wasn't barking at the tech the entire time. The automated system said that I needed to pay $350 and that the reps are trained to say the same thing making it seem there was no sense in trying to contact a rep. I only found out I could set up a payment arrangement because I put in a KERA app and they helped me. Giving your "customers", if that's what you call us, the correct info would also lead to the employees and technicians to have a more pleasant experience as well.

I was also told my appointment yesterday was cancelled because I didn't make the payment in time and the tech cancelled it. I told the agent I am a server and would have to put money on a card before I could pay it. I paid it at 12:30 and waited all day until 15 minutes past me having to be at work when I called and asked about my appointment which they then told me the tech cancelled because I didn't make the $27 payment fast enough. Instead of calling and seeing about the payment or even calling to let them know it's CANCELLED they just left me hanging, waiting around all day and inevitably making me late for work for absolutely no reason.

HORRIBLE experience and service. If I could go with another provider I 1000% would.

My gas meter has been wrong since Feb. 2021 to where it was reading the incorrect gas gauge for each month of which I was paying in trust that my bill was correct.

Come March 2022, my bill was $500! After speaking with their customer service, they informed me of the issue and told me Well, this is compensate for the incorrect months but without notifying me that they would be back dating my billing for a YEAR and expecting me to just pay it without question. Called to schedule for them to come and fix the meter for a new meter and they never showed up after I had taken the day off for them to come out and fix it. No time frame was given either.

After calling at 5 PM on the day they were to come, the lady in customer service told me i actually didnt need to be present so I left because I needed to take care of things I had pushed off for them to come. After leaving, they then called me saying they had arrived and were actually needing to be let in. I have called the customer service number to ask for guidance as to why I am having to pay such a high bill four times and have been given the same answer each time that its just something Im going to have to pay and theres nothing they can do about it.

I am so confused as to how customers are satisfied with any services provided as nothing has been timely or efficient. With calling so many times, I have even spoken with a supervisor which was more than likely less helpful than any of the other representatives.